01
Who Are They?
Is the business clearly identified, with a real track record, contact details and a verifiable public presence?
RESEARCH
Choosing a Crypto Provider
Before working with any crypto exchange, wallet provider or consulting service, a short round of research can help you avoid unnecessary risk and make a more informed choice.
Research Checklist
Ask Before You Commit
Why It Matters
Not Every Provider Is the Same
Crypto exchanges, wallet providers and consulting services vary widely in how they operate, how transparent they are and how they handle your information and assets.
A short round of research before you sign up or transfer funds can help you spot red flags early and avoid providers that are not a good fit for your needs.
None of these questions guarantee a good outcome on their own — but asking them consistently builds a more disciplined, informed approach.
START HERE
Three Questions to Ask First
These three areas cover the most common concerns when evaluating any crypto-related provider.
02
What Do They Promise?
Are claims about returns, guarantees or performance realistic, or do they sound too good to be true?
03
How Do They Handle Assets?
Is it clear whether you or the provider holds custody of your assets, and under what terms?
A SIMPLE PROCESS
Research in Three Stages
A structured approach makes it easier to compare providers consistently rather than relying on a first impression alone.
Background Check
Look into how long the provider has operated, where they are based and what independent sources say about them.
Terms Review
Read the fee structure, custody arrangements, cancellation policy and any disclaimers before committing.
Small First Step
Where possible, start with a small, low-risk interaction before relying on a provider for anything significant.
WATCH FOR THESE
A Few Signals Worth Noticing
None of these automatically mean a provider is untrustworthy, but each one is worth a closer look before proceeding.
Guaranteed Returns
Any promise of guaranteed or unusually
high returns deserves extra scrutiny.
Pressure to Act Fast
Urgency tactics can be used to discourage
careful, independent research.
Unclear Custody
If it is unclear who controls your assets,
that question needs a direct answer.
Vague Contact Details
Limited or unverifiable contact information
can be a sign to slow down.
THE FULL CHECKLIST
Questions Worth Asking Directly
A more complete list of practical questions to raise with any crypto-related provider.
Who Holds My Assets?
Confirm whether you or the provider controls the wallet, and what happens if the provider becomes unavailable.
What Are the Fees?
Ask for a clear breakdown of consultation, transaction or management fees before you commit.
What Security Measures Exist?
Understand how the provider protects accounts, data and digital assets from unauthorised access.
What Happens If Something Goes Wrong?
Ask about dispute resolution, support channels and what recourse you have if an issue arises.
Is Pricing and Risk Clearly Stated?
A legitimate provider should clearly disclose pricing, risks and limitations rather than leaving them vague.
Can Claims Be Verified?
Look for independent reviews, regulatory status or other information that supports what the provider claims.
STILL UNSURE?
Talk Through Your Options Before You Decide
If you are evaluating a specific provider or service, we can help you think through the right questions to ask.